COSMOHOLIC is dedicated to bringing you an unparalleled shopping experience from start to finish. If you are not completely satisfied with a product for any reason please contact us for a full refund, or credit.

Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on Cosmoholic.com. An Cosmoholic Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center.

• The original email order confirmation, packing slip and all original packaging materials must be included with your return.
• Original shipping charges are refunded only if the product is defective or mis-shipped by Cosmoholic Dreamlook,Inc..
• Rewards points earned for product being returned will be deducted from your account. Rewards points used to make a purchase are not refundable.
• In the case of shipping damages, please contact the carrier. To return a product to the Cosmoholic.com fulfillment centerTo reprint the email, locate the order number on the bottom of the pack slip. Select the Login/Create Account link on cosmoholic.com. Enter your username and password, and select Login. Select Order Status, then select your order number. Finally select Print Your Order.
  For your convenience, a return mailing label has been included with your order which needs to be applied to the outside of your shipping carton.
  Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

  Dreamlook,Inc. Returns Department 250 Canal Street Lawrence, Ma 01840

  Dreamlook,Inc (“Cosmoholic”) does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
  RETURN PRODUCTS TO DREAMLOOK,INC BY GROUND-ONLY SHIPPING METHODS – Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

  You may also Contact Us to check on the return status. Please have your order number available to allow us to better serve you.
  Dreamlook,Inc. will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle.

  To reprint the email, locate the order number on the bottom of the pack slip. Select the Login/Create Account link on www.cosmoholic.com. Enter your username and password, and select Login. Select Order Status, then select your order number. Finally select Print Your Order.
  Online returns to store without the original email receipt, applicable free gifts and pack slip are only eligible for exchanges or store credit.

  Returned Check Policy
  A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. A 10-day waiting period is required for refunds on personal checks.

  Coupon Reward Certificates
  Coupon / Reward Certificates need to be presented at time of purchase and within the specified dates. Expired Coupon / Reward Certificates will not be accepted. Prior purchases do not qualify for use with coupon / reward certificates.

  GURU Rewards Members
  Upon return of any product on which you earned GURURewards points, your GURU Rewards account will be reduced by the number of points previously earned on that purchase.